FAQ

WHAT ARE SHIPPING TIMES AND COSTS?

• Shipment normally takes 7-12 business days to arrive, but can take up to 12-20 business days around busier periods such as holidays etc.
• Free Worldwide Shipping on all orders (STANDARD SHIPPING)
• Customers may opt for EXPRESS SHIPPING - 5 to 10 BUSINESS DAYS at $10.00 delivery charge

WHAT PAYMENT METHODS CAN I USE?

• Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron.
• Vanelle features a Fast Checkout option, allowing you to securely save your credit card details.
• PayPal: Shop easily online without having to enter your credit card details on the website.
• Your account will be charged once the order is completed. To register for a PayPal account, visit paypal.com.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

• Our policy lasts 30 days. If 30 days have gone by after receiving your purchase, unfortunately, we can’t offer you a refund or exchange.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Several types of goods are exempt from being returned.

Please read refund policy Here

DO YOU SHIP INTERNATIONALLY?

Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us!

IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

Worry not! We use SSL Security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

HOW CAN I TRACK MY ORDERS & PAYMENT?

After logging into your account, the status of your checkout history can be found under Order History.

DO YOU OFFER A FULL REFUND IF I DON'T LIKE THE PRODUCT?

Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that has not been addressed in our FAQ, kindly contact us at support@shopvanelle.com and we will get back to you as soon as possible.

DOES VANELLE PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?

Absolutely! if you do not like the product or find damages to the product, contact us immediately! We will do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!